The 9 Key Questions That You Need To Answer To Transform Your Client Retention & Referrals

There is an art and a skill that anyone can develop if they truly want to transform their client retention and referrals and be the #1 in their market.

Do each question one by one and use the scale to mark where you rate on each one. At the end you'll see a clear pattern of what you need help with.


To lead others and activate the correct part of the brain, you must have the skills to amplify the analytical & logical by expressing the emotional & feeling.

My Question To You:

How strategic are you at influencing other people’s behaviour and have them resonating with you faster than ever before?

Score Yourself:

Red Zone: I Don't Have Anything In Place

Amber Zone: Rarely

Green Zone: Sometimes, But Not Often Enough

Super Green Zone: 100%... #1 In My Market


In order to have others buy into your business, everyone in your organisation needs to be able to share the why narratives, rather than the what’s, to enhance greater connection. 

My Question To You:

How clearly do you share the ‘why stories’ of your business to emotionally connect to your prospects, clients and networks in a way that they are inspired by you?

Score Yourself:

Red Zone: I Don't Have Anything In Place

Amber Zone: Rarely

Green Zone: Sometimes, But Not Often Enough

Super Green Zone: 100%... #1 In My Market


To stand out from everyone else in your market place and be remembered above all others, you must intentionally create dopamine, oxytocin and serotonin in everyone around you.

My Question To You:

Do you intentionally create brain chemicals in other people that accelerates deep loyal connection and relationships?

Score Yourself:

Red Zone: I Don't Have Anything In Place

Amber Zone: Rarely

Green Zone: Sometimes, But Not Often Enough

Super Green Zone: 100%... #1 In My Market


To reach a wider audience and be seen as the go to solution, you must have targeted ways of acquiring your ideal prospect and attracting them to be a part of your world.

My Question To You:

How effective and efficient are you at attracting new qualified prospects into your business? 

Score Yourself:

Red Zone: I Don't Have Anything In Place

Amber Zone: Rarely

Green Zone: Sometimes, But Not Often Enough

Super Green Zone: 100%... #1 In My Market


To have a predictable and fast process that turns prospects from, I’m not sure about working with you , to I’m begging you to take me on as a client, you must establish an ongoing education system that doesn’t just add value, but speeds up their emotional connection to you.

My Question To You:

How robust is your process in warming up prospects and making them feel bonded to you? 

Score Yourself:

Red Zone: I Don't Have Anything In Place

Amber Zone: Rarely

Green Zone: Sometimes, But Not Often Enough

Super Green Zone: 100%... #1 In My Market


To lead your new client through the initial transaction with you, you must have a tactical journey planned out that removes all buyers remorse and has them excited to work with you.

My Question To You:

How powerful is your first 30 days of a new client process , to ensure they say to themselves ‘this was the best decision I’ve ever made’?

Score Yourself:

Red Zone: I Don't Have Anything In Place

Amber Zone: Rarely

Green Zone: Sometimes, But Not Often Enough

Super Green Zone: 100%... #1 In My Market


To stand out in your market around customer intimacy, you must create deeper client attachments better than anyone has ever tried with them before, so that your client feels like you would do absolutely anything for them.

My Question To You:

How engaging are you at demonstrating to your clients how much you really care about them and their lives? 

Score Yourself:

Red Zone: I Don't Have Anything In Place

Amber Zone: Rarely

Green Zone: Sometimes, But Not Often Enough

Super Green Zone: 100%... #1 In My Market


To drive a truly magical experience culture, you must shape every process, so that you consistently demonstrate desired behaviours that will accelerate trust, bonds and loyalty.

My Question To You:

How strategic are you at ensuring every process within your business evokes positive emotions in others? 

Score Yourself:

Red Zone: I Don't Have Anything In Place

Amber Zone: Rarely

Green Zone: Sometimes, But Not Often Enough

Super Green Zone: 100%... #1 In My Market


In order to create greater transformations in your clients, you must establish community and a tribe mentality, so that your clients can participate in something bigger than just themselves. 

My Question To You:

How intentional are you at creating a movement with your clients, which in turn creates greater contribution throughout society?

Score Yourself:

Red Zone: I Don't Have Anything In Place

Amber Zone: Rarely

Green Zone: Sometimes, But Not Often Enough

Super Green Zone: 100%... #1 In My Market


Congratulations... You now have a much better idea of where you sit and probably why your retention and referrals are not as strong as what they could be or what you want them to be.

Business and growing a business is not about marketing or sales or systems or what tactic should I use... Growing a business has ALWAYS been and will always be (as long as humans are involved) about RELATIONSHIPS and how well do create Emotional Bonds, Profound Loyalty and Overwhelming Trust with others. That is what the Limbic Advantage is all about.

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